Thursday, September 10, 2009

Just so you know...

We are listening. We understand and hear your frustration as you’ve tried to play Monopoly City Streets during the past 36 hours. We are reading every post and recording every glitch -- and we're working to fix them all.

Since yesterday, we've increased our capacity three-fold, which enabled more new users to get to play the game. While this means more people are playing at any given moment in time, it also means that game play is still sluggish.

Without getting into all the technical details, we can assure you that we are making significant upgrades over the next several days and are taking all the necessary steps to avoid similar issues going forward.

Thank you for continuing to check in with us.

235 comments:

«Oldest   ‹Older   1 – 200 of 235   Newer›   Newest»
eidolon said...

But will we be getting a reset? And a solid relaunch date if that is the case?

Daniele said...

Give us a date as soon as you can.
And most of all, an idea if you plan to reset the game after the improvements!
Thanks

kal said...

Dear Hasbro,

In the Game's FAQ you say:

"Q: I wanted to buy property in North Korea or Isreal. Why doesn’t it appear on the map?
A: The streets available for purchase through Monopoly City Streets are limited to those included in the OpenStreetMap program as we are subject to the streets that they have documented in their map database."


However when I go to OpenStreetMap.org I can access every single street in Israel with their name, and even POI (Points Of Interest) like transit systems, gaz stations, parkings and more!

So please provide us a legitimate explanation WHY Israel is not accessible through Monopoly City Street.

Thank you.

Brian Fanslau said...

Thanks for working hard on a game for the whole world to play! Sometimes life throws you curve balls things you can never expect. Keep on trucking I'm sure this will get going smoothly sooner than later :)

Stylw said...

Vist the new Monopoly City Streets fansite at monopolycitystreetshq.org for forums, guides, screenshots and technical support.

Help us become the #1 fansite!

monopolycitystreetshq.org
monopolycitystreetshq.org
monopolycitystreetshq.org

John Doe said...

Please give us an update on the duplicate accounts problem!

Are the ORIGINAL accounts LOST?

Gregor said...

I was having a lot of fun while playing until I could not log in with my account anymore. There seems to be another person with the same account. Is that possible?
Thanx

Guern said...
This post has been removed by the author.
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Will be building up over the next couple of weeks to more than just a community forums...
Stop by and give us your feedback :)

reserviert said...

Cmon Kal get a Live !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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#logo {
text-align: center;
}

Talmadge's Blog said...

Just to let you know, Prague is NOT in Germany. It is the capital of the Czech republic. Could be offensive to many Czechs.

priest said...

nearly every account in the tops is hacked,
i guess at least 25% of all accounts are death at the moment,

they do not have any other chance then reset the game.
if they wont or not.

BrightPrestige said...

Wow, thanks google for posting this, I appreciate this show of goodwill.

I have full confidence that I will love this game, and that you are able to fix it quickly :D

wOOx™ said...

When will be restart?

Frank said...

Hmmmmm... I wonder who could help? If only there was a company out there that knew how to handle millions of users access their servers at once... darn, where could we find such a company experienced to handle large server loads.... GGGGOOOOOOOOGGGGLLLLEEEE!!!!

James said...

Keep up the good work!

Cant wait to see the game runnig smooth, it will be fun.

__________________________________

Get All The Guides, Info, Tips and Strategy at:

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Where The Property Empire Winners Go!

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eitherwise said...

Good luck SysAdmins, Coders and the folks behind this, I love the idea... keep working.

Mr. Monopoly said...

Kal -- We see your posts. This is one of the glitches that we're looking at right now. Thanks for your patience.

Rockweb said...

Discuss about that on #monopolycitystreets @ irc.quakenet.org

New World Blog said...

I have registered under a name that was taken. the system didnt block it. i now can not login anymore and some USA user with the same name suddenly has all my streets. Cheating is easy. Just pick a name that others are likely to take! My streets are gone to some other Ron.
tsss

Aivars B said...

Hey Hasbro,

I would be realy great if you would make up your mind regarding the reset / no-reset question ASAP and would post the definate info - will or will it not happen. It is very important to understand for all of as if it will happen.
Personally I am against the reset and was patient enought to hit F5 until I got what I wanted, but I still want to know the future, because there is no point for me at playing the game which might be reset tomorrow, after week or other...

Just give us all a definate answer:
Will or will there not be a reset! I don't need any dates right now - just a clear future vision.

Thanx!

priest said...

lay, also lost my account right now - thanks to everybody
spend the whole day buying a view houses, was happy waiting for the first rent , and now its gone ... nice one

stop working on israel , start working on the account problems !!

i am a sheep said...

Just found another bug/glitch. Clicked on someones name and it said they had 34 million streets bought, yet no option to view them. I highly doubt they have 34 million streets. If I could find the person again that would be great, but the street I found them on isn't showing up anymore.

Also, please please let me reject an offer made on my street. It is worth 1.5 million. Someone has offered me 20,000 for it and I've clicked reject so many times, yet the offer is still there. Your blog post said this could take DAYS. I hope it does not go over 7 otherwise this person is going to take ownership of my street and I will get next to nothing for it.

But the idea behind the game is excellent so please get it fixed ASAP so we can enjoy it.

Creativepl said...

when, will reset server?

creativepl@gmail.com

Ludo said...

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Mr. Monopoly said...

@ Talmadge's Blog-- Yes, we love Prague and realize it's not in Germany. Thanks for you post.

i am a sheep said...

Oh wait! Hallelujah! The offer FINALLY went away after clicking so many times. Thank the lord.

Sue said...

Someone stole my username too (I watched it get hijacked)... she is in the UK (buying up properties) and now I can't get my local properties back. Now my properties are locked up and I have to buy them back from the UKer who stole my identity... this is making me laugh because it is such a waste of time!

Stratis said...

I have one of my streets appear twice under my properties. When i go to my profile it shows up only once, but it gets counted at the number of all the streets i own. A bug i think.
Did i pay the money twice to get it? We are talking about half a million here!

kal said...

Thank you "Mr. Monopoly" for answering me. I'm waiting, and I hope Israel will be accessible soon.

Keep up the good work. You should update your FAQ to let people know that you're working on it, and that Israel is not voluntarily blacklisted and that this is a bug, and that it will be accessible soon.

Thank you.

Sue said...

Oh, BTW, can I have my username back (I had it first, I can prove it... nah nah nah nah nah...) really, this is making me feel like I'm in the 5th grade again, seriously. This was all a big trick to keep our minds off the economy and health care, wasn't it... yeah, I knew it! :)

Alicia said...

I love the game, but it would better (and more like Monopoly) to be able to see the rents on various properties built on a street before the street is purchased.

If this is already possible, please tell me how to find it! Thanks!

John Doe said...

@Sue

When my account was stolen the new nick didnt get my streets.

Are you sure the new nick has your streets?

http://stolemynick.blogspot.com

a_paddy said...

'going forward'...
That is the most horrid of aweful Accenture speak. You are dead to me now.

sebastian said...

@ Mr. Monopoly,

I have a double account, please rename one of us. I'am from Potsdam Germany and the other one comes from Wallonne, Belgique. Please help me play the game with my bought streets. thanxs.

s.

Steve Lockhart said...

Stop spamming the comments with your lame Monopoly city streets user group websites. I will be going out of my way to make sure I don't join one that is spamming here.

i am a sheep said...

Luckily for me, I chose a lesser known username so my chances of being robbed are less likely. That being said, all it takes is one opponent to dislike the streets I own and make an account using my name and then that's it. All my streets will be gone and I will be out of the game. We all know there are un-scrupulous people out there who will take advantage of this.

nebitno said...

Mrs. Monopoly
any idea when will the username bug be solved? and about multiple accounts cheating: yes it should be stopped, but please consider that it also should be allowed for at least two accounts to be registered from same ip address (family members, roommates etc.)

Michal said...

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amjad said...

the parental acctivation doesent work fix it, i follow the link and enter name and password and nothing, i changed browser and nothing fix it please.

Anton said...

will you reset the game then?

Guilty Col said...

Great idea for a game, I'm sure you'll sort the server issues out soon.

Then are you going to tackle the CHEATING? E.g. MATTZKN with his 47M score and 4.7M cash... considering we all started 36 hours ago with just 3M cash, this is clearly an impossible score. :-S

Alex said...

Can you fix the error where all the streets that are located in nebraska give the city and then says "New England" rather than "Nerbaska?" Thank you.

Designmodeller1 said...

////Mr. Monopoly, the key question://///

Will there be a RESET? I'm working hard/waiting/working on my 3 little streets and if there will be a reset I'll save myself the time and wait till the reset to start over.


/////// Thanks!!

Ryan said...

Why not the first day include a bidding system, so that there isnt a huge rush to get all the streets, players can log in any 24-48 hours after the game officialy starts, bid any ammount over the base price of a street, and the person with the highest bid will get the property, and perhaps some debt, depending on just how much people want the property.

i am a sheep said...

Yeah, I really do think we should be given a definitive answer about whether or not a reset will be happening. The Twitter updates hint that there wont be, but then again there MIGHT be. I would like to know so that I can stop spending time and effort on the streets I have if they wont be there in the days to come.

Sue said...

@John Doe
she doesn't own my properties but they are under the name that I owned them under and if I try to buy them I'm assuming I will be buying them from her, no?

Brian said...

it's been 24 hours and no rent paid ??? is this just another glitch ? thanks for listening Mr. Monopoly

Béatrice Karjalainen said...

Why is my money withdrawn from the account but no building placed on the map?

Dan said...

1) Can they at least spell "Israel" correctly in their FAQ?

2) What time of day does the rent get paid? I'm out of money until it comes in!

3) Since, despite the problems, I've managed to get some of the streets I want, I'd personally prefer there not be a reset, but I can understand that others in worse situations, like those who have had accounts ripped out from under them by others registering under the same name, will feel otherwise. I'm glad I'm not the management who's in a real "can't please everyone" situation!

nebitno said...

@beatrice
once again
log out and log in and you should get your money back

Everything, in moderation said...

I agree- fixing the non-unique user id aspect should be job #1. If that isn't fixed immediately, this game isn't worth a damn.

It would also be great to know if you are going to reset the game. I sincerely hope not now, as a lot of people have put a lot of time in already. There is still a whole world of streets to be bought, so not being able to get your first choice of streets is not an issue. Hello, it works like that in board monopoly too, where people who role before you land on something you might want and snap it up.

The real issue in terms of fairness is that if someone hasn't been able to get in for a day or two or whatever it is, they've lost the ability to make rent that other people have made. So, give them more than $3million.

Lastly, would you mind addressing the issue of multiple accounts per individual. Most online multiplayer games specify one account per person, one account per IP address and no non-arms length transactions. You have not, for some reason. So, people whining about 'cheating' need to understand that it cannot be cheating, if it is not against the rules.

You need to either say it's ok or say it's against the rules. Your silence on this, and on most other issues is probably the singlemost frustrating aspect of Monopoly City Streets.

The DeGarmo's said...

What a crock. Get your $hit together. &ucking thing doesnt work.

amjad said...

the parental acctivation doesnt work ,fix it,i open the mail and follow the activation link and enter name and password and nothing it doesnt work its a bug, i changed browser and nothing,fix it please.

Stylw said...

@Dan You get paid every 24 hours after you register

-------------------------------------------------
monopolycitystreetshq.org

John Doe said...

@Sue

You cant buy something the new nick doesnt have.

(Temporary) SOLUTION (I think):
Register a new account.
Make an offer on your own streets and pray that you will get them within 7 days.

The Chosen One said...

Wow, I created an account named pro, and now I can't access it. Apparently it exists now in Germany. The acount only owns 1 street, Am Deutschen Eck and yet the two streets that I bought, N California ave and N Albany Ave (both in Chicago) both still show pro as their owner...

Roy Fussell said...

Another bug/defect:

I want to sell just a building from a property, I clicked the "Sell Street" button, the flag came up saying to sell the building, so you got that right, just need to change the main button. And add this to the FAQ.

And how do you get chance cards still? Game says to "keep playing?" But how? Must I keep buying property, or just log in, or do I need to scroll around 'window shopping?' In my case, all of my streets got hazzards and I don't have money to buy streets, so unless I randomly get a chance card for doing nothing, I dead in this game...although the game itself is near dead anyway.

PulseBox said...

As one of the many who have lost their accounts to duplicate users, I really hope that a reset is confirmed.

Wander said...

Got another bug in the game, i registered under some name, and now it seems that someone else registered the exact same name (another person has the same name, owns other streets, is from other country)
and because of that...i cant login anymore..

i am a sheep said...

BUG

Someone has just built a prison on one of my streets. Normally this would be fine, but I have a school on this street so it shouldn't be possible for them to build a prison there. Now I will be receiving less rent from this street due to a prison that shouldn't be there in the first place!

ARGH

Sue said...

Somehow, I was able to buy the same damn street twice and I don't know if I should sell back one of them or if that will sell the same street twice - make sense? Can you figure that one out? too many glitches... I don't think you weren't ready to launch... you probably could have tested a bit more before sending out to the world!

Peba said...

Why brazilian cities like Recife, João Pessoa, Maceió, are not included in the game?

No streets are available to buy...

The maps are on Google Maps, but we can't buy any street... Recife is biggest city in the northeast region, should be available.

Peter said...

Every single interesting street is bought already. I fail to see how one can win the game by registering from now on. It seems that one world isn't big enough for everyone.
From my point of view, it is imperative that you create different servers or different versions of the world so everyone has a fair chance of playing. The world is already full.
I have the feeling that each country is a country with different population densities. While some countries have its population spread all over the territory, others don't. Here at Brazil, all major cities have been bought already and if one wants to play, he or she would have to buy on small cities in the country that they don't know about and don't have a clue about if it is going to be a good purchase or what else to buy on the surroundings.
Really guys, I hope you can mirror your expansion plans on other already great MMO's like Travian and support different "versions" of the world with different "servers" so players can always have fair chances thus having a nice experience playing.
After more than 60 or 70 street searches, I have given up playing your game before even signing up. I just couldn't remember of any other street worth buying. While I don't have a fair chance to start playing I will simply not play your game and I am pretty sure that players that bought small distant streets are going to give up very soon if have not already.

Philip said...

Is there any way I could register by emailing the support team? The registration is what's hanging it up for me.

Prometheus2508 said...

Ok, so huge problem:

I signed up this morning with a new account, and begin to purchase streets in an area I want to develop. I have to leave for class, so I head out for a few hours. I try to sign back on, but the password is invalid. I then try to recover the password, but the security question I input didn't work.

I then look on the streets I purchased. My name is still there, but when I click my account, the street names linked to that account are all in Germany. I then reregister with THE SAME EXACT SPELLING as my previous name, but on a nearby street. Not only does it accept the name, but it displays the roads I previously bought that morning as red on the map when I'm logged in.

Is MonopolyCityStreets allowing similar names to be registered and thereby screwing with the people who registered with them first? This is a huge problem!

Roy Fussell said...

...want to edit above post, but don't know how.

So the "sell property" button that flagged as saying it would sell the building - well it sold the entire property, total value at 1.2 million with the building. I got back 314,000; you need to fix this sell building, and put how much the 'sell to bank' values are.

Everything, in moderation said...
This post has been removed by the author.
John said...

I think they will have to reset the game once they figure out the "Duplicate Player Name" Bug. Without collecting email address's I cant see how they can distinguish who bought what let alone contact the original players so each one gets back what they actually bought.

Keep up the good work, looks like youre on to a winner of a game

that one day said...

I am using an Apple Computer. I was wondering what is the best browser to use with the game.

Roy Fussell said...

@Everything, in moderation

I might have missed the sell value portion, but all I wanted to sell was the building so I had some cash. Just another failure in the game.

sales said...

Over 600 members and Live Chats with players around the world - Monopoly City Streets:
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i am a sheep said...

Eurgh, another bug to add to the portfolio this game has. For some inexplicable reason, I had $116,000 left in my bank after purchasing several buildings and a street. That 116k has just vanished right now and I have not bought a single damn thing. If money is just going to evaporate right before my eyes, then why continue playing what cannot be played?

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Roy Fussell said...

Back to the sell building and property issue, when I sold it, I only got half of the property value and nothing for the building, so there is still a problem there.

hasbro should really create a bug submittal interface, reading through these blogs has to be horrible...almost as bad as the game now.

Rockweb said...

Discuss about that on #monopolycitystreets @ irc.quakenet.org

Vince said...

WILL THERE BE A RESET and WHEN???? The pole is overwhelming for a reset.
Please reset this thing for tomorrow morning (Friday) before this game becomes too popular and you throw away 3 days of game play. The game has noticeably accelerated. It is ready to be reset.
Thanks!

Everything, in moderation said...

@Roy Fussell- yep, I removed my post because I realized I was wrong- the wording is not as clear as I remembered it being!

Prometheus2508 said...

Was this game even beta'd before release? This is awful!

Steve said...

I too hope to see a solid complete relaunch date... And a reset will make a fair start.

i am a sheep said...

They say they did testing before launch. Either they're telling lies, or their testing consisted of a few 5 year olds they dragged in off the streets. This game has so many bugs that it could re-populate the entire amazon rainforest. It's absolutely terrible.

Thiago Melo de Paula said...

Is it possible to purchase new streets?
Because I'm trying a lot, but I just can make an offer for streets that already have an owner

Chris said...

Glad you guys are listening.

One problem I have had:

After being out-bid on a property, the bank never returned my money.

Thanks!

adam said...

Somehow my balance is RED -4 MILLION. How did I go negative?! PLEASE PUT CONTACT INFORMATION ON YOUR WEBSITE!!!! My user name is atomw, please look into this!

Kev said...

Actually, I could register, but the game is still so slow that it's unplayable.

Roy Fussell said...

How about adding a bar at the top to show total rent bring in will be and at what time (I know its every 24h based on what time you created your account)

And you changed your building rent pay outs again, or changed them back.
Probably should think about telling people about updates/changes. Of course, it could just be another bug that causes the server to send the wrong info...wouldn't that be a surprise. (btw, I'm keeping a whole spread sheet of each building valvue, rents, cost/benefit, and pay-off times; you changing values alters the game play some.)

Keven said...

Unofficial forum without all the spam: http://mcitystreets.info/

Roy Fussell said...

I think we're just doing the preliminary Alpha testing, beta will be in a week or so after the reset. (really, you guys didn't even think of duplicate names? theres 6.7 billion people in the world, they're not all playing, but theres got to be some duplicate names/nicks, we're not each that special)

Any made a great Fail poster of this game yet?

shabang said...

I think the problem with this game is not the launch, because everyone is going to play anyways. I rather think that this game lacks a lot of complexitiy. Yes you have to figure out what affects rent, street worth and so on, but other than that there is not much going on... I am afraid that this game is going to be dropped by a lot of people after a short time due to boredom...

SnoopY said...

The top 2 accounts THEDOG and ORLOWSKY have just been re registered and you can tell if you click on them as they only have 3 million, what's that all about? is it account hacking?

owen said...

With all due respect, when you upgrade your hardware you should reset the servers and restart the game and give everybody a real chance.

djhobbs said...

Seems like you have a bug that the Dog is taking advantage of. I am thinking this is what is going on. You register. Purchase your properties. Then unregister. I am guessing that the profile name stays but it is not associated with any account. Then, you register again with the same username which is now available and is associated with the past properties purchased. I am just guessing but might be worth your time looking into.

jimmy said...

I'll trade you a half dozen new server racks fo all of downtown Charlotte NC. :-)

reserviert said...

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Stay tuned

S

Mr. Monopoly said...

@Peba -- we're looking into why some cities aren't available yet. Keep checking. Thanks for your patience.

kezmarknkids said...

MR MONOPOLY PLEASE RESPOND TO THIS!!!!!!!!!

I too cannot login to my original account that i spent time buying street's on, it says the password is wrong but i told it to remember the password so i know it is not, to my horror it let me start a new account in exactly the same username and password and this account now works but i cannot access my original street's, If you dont deal with this major problem then there will be thousands of streets all over the world that are useless, I am desperate to continue playing and am losing money while waiting!! This was a good idea but is fast becoming a laughing stock !!! PLEASE PLEASE REPLY MR MONOPOLY, Thanks in advance.

Prometheus2508 said...

Oh my god, can we stop the fansite advertising?

kezmarknkids said...

HOW CAN I ACCESS MY ORIGINAL ACCOUNT THAT I BOUGHT STREETS ON???? THERE ARE NO ACCOUNT SETTINGS TO GO THROUGH ??

Brian said...

anyone been paid rent yet? If we don't get paid rent then the game is dead....I'm 26 hours in with no rent....just wondering if anybody has gotten paid or are they holding off on rent in order to slow down server traffic. so far this "game" is one of the biggest FAILS I have ever witnessed. don't care how great it is in the end. why would I even consider ANY Hasbro product or service....seems like someone fell asleep at the wheel on this and I think we all should take note. nothing like hanging out a big huge neon sign proclaiming how inept and backwards your company is.....HA jokes on you HASBRO and we're all laughing

TK said...

seens like someone registered with my username as well, now I cant login and play..man, that REALLY sucks

craigslist said...

Why is Israel not on the map? It's not even labeled as a country. What's going on Milton Bros?

chris said...

Why do I still have no rent collected after 24 hours?

Sylvain Galand said...

"seens like someone registered with my username as well, now I cant login and play..man, that REALLY sucks"

Same for me....
Well done boys...

samuraidrive said...

This is the biggest, fattest fail I have ever experienced in my life.

Looks like it could be fun... but it also looks like we could be dealing with this crap throughout the run.

marcus said...

OK - just tried to login again, to see how my streets were doing.

Firefox remembered my last sign in details.

MONOPOLY CITY STREETS WILL NOT RECOGNISE MY PASSWORD OR THE RESPONSE TO MY SECURITY QUESTION.

Please rectify this ASAP.



Honestly - this feels a little like amateur hour.

Roy Fussell said...

found out how to sell just a building:
select you're street
click a red circle with an 'X' in it (BAD icon)to bring up the building "info"
then on that screen you can sell it
...with the current server times, about 20 minutes AND PUT THIS IN THE FAQ!

Reality said...

COMMUNICATION!!!!! Tell us what is going on!!! No rent... no answer on the reset question... no clear rules... no idea whether my account will be poached by someone who has the same idea for a user name. I realize that fixes take time, but you could give us more information than "we're working on it". Doesn't anyone there have the ability to take control of the situation?

Mosquito said...

Reset:

For: For those ppl who have not been able to login, or see streets gets bought infront of em, and who have waited and waited for this, but not beeing able to do anything, must just sux bigtime :(
I was lucky to be able to stay logged on 4 hours last night, but not all was that lucky.

Against: Even if the game was running smootly, those who came a few hours to late to the launch would ask for a reset :P

I think i hope for a reset tho, a new launch date of wich we gets informed maybe 2 days ahead, and good fast servers.
I can wait, i have to wait, i will wait with plessure if just this great idea for a game will be smooth and cool. :D

Roy Fussell said...

so do some searching, lets get the Project Manager's or someone else higher name and e-mail. Hasbro can't have all that many higher ups.

Stylw said...

@Brian I got paid my rent last night, some people are reporting there not getting paid though so your not alone.


-------------------------------------------------
monopolycitystreetshq.org

darkboys said...

Well im tring to buy some streets
that obviouly exist and the google maps
conteints them but in http://www.openstreetmap.org
the map is wrong
have a look for argos, greece or nauplio
on google maps
and then try on
http://www.openstreetmap.org
there are no roads

Roy Fussell said...

some streets in Nashua, NH have there property cards labeled as being in Mass.

Reality said...

Mike Parsons
Managing Director
Tribal DDB London

marcus said...

+1 Vote for total reset

Careful now... you might already be turning me into a -1 sale, and I'm already sharing my frustrations and how crap this has been with other folks!

This whole viral/digital advertising thing is only going to work if you're generating POSITIVE talk about a POSITIVE experience.

Social media works both ways fellas.

jim said...

still waiting to get in....

ElWooko said...

I think one of the major bugs is being able to bulldoze bonus buildings...

I had rent on my street up to 6 million because I thought it was safe, then 2 people tag teamed me, bulldozed the school, and put up a hazard. Now my account is dead in the water since I am not going to be getting my rent and no way of getting chance cards... Guess thats what you get for being on the National top 10

jim said...

how do i sign in???

blankwerks said...

Spent hours amassing some good streets with decent property on yesterday and today.

Had a factory dumped on one good street, but that's half the fun isn't it.

Was working well and got home for work and logged in.

Oh no, I didn't get to log in because some other goon registered with my name, then bought a load of streets in Germany. Great. Just great.

So all my streets are still now showing up as my username, but I can't access the account. Oh no, worse than that, I can start a new account with exactly the same name, but start from scratch, so the streets I had are now owned by no one.

This is so far removed from good, it's actually awesome how crap it is.

I notice this glitch doesn't work for all usernames though, as my friends all seem to be secure, even if you start a new account in their name, it just tells you that that nickname is already taken.

SO NOT FUN.

Tim said...

So I got into the game.. but now it won't let me logon. I have the user name Timmy and I know my password but it fails everytime. When the secret question appears it isn't even the same question as when I registered.

It asks, "Who is your lover?" I answered the default question of What is your pets name?

WTF? Should I just start a new account?

Kevin said...

Hi Mr. Monopoly,

This is Kevin T, one of your beta testers from San Diego. I was "Quarterbags" during the beta and was "UndertheBoardwlk" up until some point earlier today. I can confirm that someone had hijacked my account by registering using the same user name as my password was no longer valid.

I believe that I was targeted because for a brief time around 5:30P PDT yesterday, the leader board had me listed in the #1 spot. Unfortunately, for whomever took over my account, all of my streets had been sabotaged and bulldozed by other players, so they really didn't get much except for the cash.

And to all players asking if rent had been paid yet, yes it has. Yesterday, it paid out around 5P Pacific Time and likely should pay out again in about 45 minutes. In order to see the rent show up, you need to sign out and sign back in again.

For players who say that they bought a building and the money was deducted but the building didn't show up, if you click on Alerts, then Refresh, a lot of the time the money will reappear.

Kevin T.
San Diego, CA

Oddjob said...

i have yet to get my rent and its been 24 hrs....

1,000 Prostitute Movement said...

RESET THE GAME! THIS SUCKS!!!!

julian24 said...

I can't register an account. This sucks. When will it work? I hope soon -.-

Kevin said...

@Elwooko, I agree with you that bulldozing bonus buildings doesn't make sense if this is supposed to just be an online version of MONOPOLY CITY, especially when the rules say nothing about the ability to do so. In the board game, once you build a bonus building, your streets are protected from any further damage.

Kevin T.

Tw33tingOwl said...

reset the game Hasbro should be named #FailWhale ive never seen such a launch

TK said...

Someone registered with your username Timmy. Say goodbye to your account.

John said...

Now it all makes sense.

You cant trust marketing men to come up with a sturdy web product.

Its all Show and No Go. And no wonder its a comm's black out. Goodwill is rapidly sinking and a lack of acknowledgement is just making it go faster. With no place to put bugs, comments or feedback up [evens if its just to say no one knows when] is classic Ad Industry procedure. If they spent as much effort on the surrounding/supporting media [User Manual looks like it was done as an after thought] then they could contain the goodwill and support/harness it for a relaunch. Any savie PR guy would be feeding us back communications so us early users could gear up for it, be it in 1 week or 2. At this rate my enthunisam and support will be gone in 24/48 hours and I just wont bother coming back out of principal once its done - the window will have passed.

Blow the budget on the creatives and designers, lip service to the testing, and bare min to the technical. And I bet a beer Hasbro paid Six Figures for it as well.

All in a day for an Ad Agency

Raphareck said...

where is my reeeeeeeeeeeeent!

blankwerks said...

In fact I'll tell you what would be better than promising such a great game and then failing to deliver even basic fun - putting your scrotum in a bench vice, and then spinning the handle loads and loads while someone squirts lemon juice in your eyes.

Either that, or maybe punching yourself in the face over and over again.

sz2002sz said...

got a simple name-account - this morning it was registered with some other guy, now it's registered with yet another one!
if I click on his Portfolio, my streets are NOT in there!

bnutt said...
This post has been removed by the author.
Tim said...

My account is gone? But I bought my house and built a castle on it.. oh man.. That sucks.

Can we start over?

Reality said...

I teach a class in college on consumer affairs. The whole crisis management exercise here has been a textbook example of what NOT to do. The tech side is understandable... these things happen. The communication with consumers has been almost non existent... and when it has been done it has not included any real information or has done more harm than good. I urge all of you to contact Hasbro and let them know how dissatisfied you are.

http://www.hasbro.com/customer-service/contacts/

Tribal DDB works for Hasbro. I doubt Hasbro would be happy to know the disregard with which their contractor is treating their potential customers.

bnutt said...

Do not pass go...

http://i32.tinypic.com/16jhs37.jpg

King Killa C said...

Is there a place where we can see a listing of all of the current technical glitches?

I can't get the Search or the Buy Street options to work. You click them, and nothing ever happens.

The only way to even buy a street right now is to register a new account and buy a street, but you can never buy anything else...

tsunami said...

An user steal my account, probably he try something asnwering the question.
How can i contact staff to get back my account?

donlad said...

Too much complaining here - this is a great game - world wide phenomena! And it's FREE people. Speed is much better now - good job Mr Monopoly.

King Killa C said...

To all the haters out there freaking the hell out - it's a free game, they owe you nothing. Again, it is a FREE game.

FREE game. It's free. Got it?

Chill out, it's a free game. Let them work it out.

Again - it's a FREE game.

jasonleezzzzz said...

@elwooko same here, i'm 2nd on my national leaderboard worth $7mil, but i get bulldozed and those ugly buildings land on my street every few hours, i have no chance to get chance cards cos i'm not 'buying' and playing got 13grand in my acct left, which means i have to wait 24 hours for my next rent, which hasn't come yet.. hopefully things will turn out for the better

Sadly, my dream of being the next Mr Warrn Buffet is quickly coming to an end right before my eyes

John said...

Hasbro PR - Email Address here:

http://www.hasbro.com/corporate/media/

Good Point about it being Free - Youre Right - Im just trying to work out why it still grates me though.

upjgrad said...

when is rent going to be paid?

King Killa C said...

I just want to buy some streets, but none of the d@mn buttons work in 3 different browsers (Opera, IE, and Mozilla)

Reality said...

It's free for us, but it's a costly marketing strategy for Hasbro. Hasbro is paying to make us happy, so we'll spend money on their other products. Tribal DDB can't be let off the hook because it's free to us. It's definitely costing Hasbro reputation.

Mol said...

We shall wait patiently my friend :p

DBW said...

I've noticed two errors/bugs:

1) Henry Hudson Pkwy (the segment in zip 10034) has two completely overlapping entries in the street database.
2) I purchased 1 street, and 3 500k buildings, for a total cost of 2,500,000. Yet my account shows a zero balance. Where did the other 500k go?

The said...

They need to reset it, if they want to make the majority of the users happy

John Doe said...

@DBW

You probably bought the same street twice because you clicked too fast.

Thats where some of my money went :-)

http://stolemynick.blogspot.com

Stumac said...

It appears that another user has been able to create an account with the same user ame as mine.

I am now unable to log in and when I click on the owner of my streets it gives me a list of different streets(same username) on the other side of the world.

Help :(

sz2002sz said...

@jasonleezzzzz
no worries.. it will stop once you are off the national ranking ;-)

I am wondering how they will solve those problems.. but I guess there's a LOT of headroom for extensions...

After all this could be game 2.0... great idea!

OrchardKeeper said...

Bought the same street twice ... anyway to get that money back?

Michael Veale said...

Give up, they won't reset it, and they shouldn't. If they planned to reset it, they would have taken down the whole thing during the upgrade so people didn't waste their time. As soon as they haven't done that, then the game will stay running. There are lots of problems, but they are affecting a minority of players. A reset would give some people some self-gratification, but would be unfair to lots of people who have been getting on with the game. The interest of the majority is the issue, and furthermore, to reiterate, this is a free game. They're providing this, and stop being so bloody competitative. A few days rent won't cost you a chance at doing well if you play the game properly.

ElWooko said...

@jasonleezzzzz

Same dreams ran through my head... sadly thats what we get for figuring out the game... our name on the leaderboards but no way of protecting ourselves... guess it is time to start another account... everyone else is doing it.

Sander said...

Also lost my acount. Password not accepted anymore.

Hi said...

I got an account Yang and I can't log in anymore.
It seems there is another Yang located in China also in the system.

I own streets in Guam and Saipan and that person own street in china.

Wonder how did this happen????

Thanks

Pantrulo said...

Hey, thanks for the effort!

I lost my account too, so, who can solve my problem? Is there some tech support, mail or something?

Thanks in advance!

thecodemonk said...

I'm absolutely amazed at the lunatics here. It's a free game people. Even if Hasbro is spending money on it, it's still a free game to us. Relax. It's a GAME. Crap happens. Get over it and have some patience. Better yet, do the world a favor and unplug for a while and watch some cartoons.

kuantum said...

DUPLICATED USER. WHAT HAPPENED???? I can´t login to my user, i lost my properties? 2 dAYS LOSTED. I require a explain.

John said...

Hehe, Competitative and Monopoly. Pretty close together when I was a kid playing it with the whole family. Happy Days but no surprise to see it with an online version.

Considering some many accounts have been taken over they are either going to have a lot of Orphaned streets/buildings or people whom inherit a lot of someones elses work.

I think the next 24 hours will be telling as to how they plan to approach that but I wouldnt rule out a complete reset just yet.

Technically its going to be difficult to work out who actualy bought what. An email address [Had they taken one] would have been a unique ID which they could have tracked back to. They possibly could using DOB. But that would require coding up a "resolution" program to allow people to claim what was theres. Quite a tall order when Im guessing [Maybe hoping more] that all hands are on deck at scaling the backend.

CW said...

Hei? I just wake up and found the password has been changed by someone, and the hints question also.. Who can help me???

Roy Fussell said...

I've read all the comments of this post and the last. Extremely few were in favor of the game in any manner; all of a sudden, there has been multiple "its free" and a couple non-sarcastic 'great game' ones....
PR pupppet reaction posts? seems oddly suspicious

Lia said...

Same problems here.

Can no longer access my account. My name is being used by someone in England now.

My properties (that I spent much of my time setting up) have either been resold, are up FOR sale or missing entirely.

I underSTAND it's free.

But......just......dayum.

It's a complete and total craptastic failure.

jasonleezzzzz said...

i just got my rent but its only $1million, is it supposed to be this way?? My streets all have hazards, i thought 3 million was mandatory income why do i get less?

I understand getting hazarded every hour is common when you're on the leaderboard BUT chance cards come only when you're playing (trading, selling, buying, upgrading whatever) which makes up probably only 1 hour of my whole 24 hour period yesterday.

The majority of my remaining 23hours were spent refreshing/logged on but there were NO CHANCE CARDS given during the 23 hours. Which begs the question, if I've made all my purchases in the first hour of getting paid and subsequently get bombed for the remainder of the day I have to live with rent-less property??

I don't want to sell them to the bank for half the price, neither do I want to create psudeo accounts to workaround.

THEDOG 4th on the leaderboard only has 2.7mill and 1 other property but he's worth 27mill??? and mattzkn first on the global leaderboard is worth 56million?? Can someone amass such an income that size in 2 days without cheating?

Thank you hasbro and G for coming with such a great idea and game, it was something i looked forward to the past few days, but the experience is turning sour, nehoo kudos to you mr monopoly and hope you gets fixed up soon

annie said...

Good luck with the updating
aren't you guys going to reset the server though?

Hi said...

The problem is they need to fix the database of usernames and passwords and they should not allow duplicate username exist.
using email address as username would be better.
thanks

Ryan said...

A little more communication would be nice from Mr. Monopoly. We dont know whats going on. Are we wasting our time buying up streets and coming up with strategies when your just going to reset the game?

I have been playing the gave for over 24 hours now. Its slow but I have been able to manage it.

Complaint #1 see above.

Complaint #2 Its been longer than 24 hours and still no rent.

Complaint #3 When you get a chance card it gives you two options Use or Discard. I hit discard but it did not go away, the card popped up again when I refreshed my browser. Maybe you should re-word it to "save" instead of "discard"

Complaint #4 There is no official way to contact the game admins. How are we suppose to bring you our problems?


Also to all those people having heart attacks because the game isnt working:

Chill Out. Weve got 4 months of gameplay to win this thing.

Pieshop said...

At least the cheating is visible. Sell and buy from secondary accounts ad infinitum. Can't believe this wasn't envisaged when they built the game.

MISTERF made an offer for 2nd St
MISTERF accepted an offer on 2nd St
MISTERF made an offer for Barnard Way
MISTERF made an offer for 2nd St
MISTERF accepted an offer on 2nd St
MISTERF made an offer for Neilson Way
THEDOG sold Winton Gardens
THEDOG made an offer for Winton Gardens
THEDOG bought Craigie Place
THEDOG registered
MISTERF made an offer for 2nd St
MISTERF made an offer for The Promenade
MISTERF accepted an offer on The Promenade

Kevin said...

@Jasonleezzzz

If all of your streets have been sabotaged by hazards, then you only earn the minimum rent of $1 Million. You earn above the minimum when your streets have bonus buildings or are free of hazards (click on a property to see what rent you should earn per street).

TheDog and several other of the accounts (including my own) at the top of the leaderboard have been hijacked/hacked and taken over by various people all over the world, so take that for what you will.

Kevin T.
San Diego, CA

reserviert said...

Want to repoert some Bugs ?

Just feel free to do so @

http://www.mymonopolycitystreets.de/forum/index.php?topic=31.0

Have a look at www.mymonopolycitystreets.de/forum/


Looking also for Mod´s International Sec

Octavarium9922 said...

Can someone tell me how should I register????I couldn't find any button on the page nor could I find any information from google....Please help me as I reallllllly would like to play!!!!

Ryan said...

AND

Why cant people READ the comments here before posting a useless comment of their own?

I think I have read over 100 times that the game is slow... Thanks for the info.. I did not know that.

[/rant]

Roy Fussell said...

THEY CHANGED THE BUILDING RENT AGAIN TODAY!!
why do you keep doing this and not fix the problems

Green House (times are EST)
~8pm yesterday +7,000
~12am today/yesterday +50,000
~7:15pm today +7,000
~8:15pm today +6,000

WTF?!?!?
learn to prioritize:
making a working game and website, then make detailed strategy adjustments.
...hasbro, please never put electronics in your board games, they'll probably electrocute people

Kevin said...

To all those players who are asking about chance cards, you may receive a chance card for logging in after you've received your day's rent. Otherwise, you typically only will receive a chance card randomly when you build properties.

(TIP: If you buy smaller/cheaper properties, you have more opportunities for Chance cards, both good and bad)

In the first few days, once you've spent your rent, that's it! Be patient and wait for the next day.

(TIP: You should save a little bit of money for right before rent comes so that you can buy houses to try and destroy hazards that will prevent you from getting rents.)

Kevin T.
San Diego, CA

Kevin said...

@Octavarium9922 You register AFTER you have found a street that you want to buy and click BUY STREET.

@Roy Fussell - What were the original street values that you were putting them on? A $50K house on a $1,000,000 (purchase price) street will give you $50K in rent per day, while the same house on a $100,000 (purchase price) street will only give you around $7K rent per day. The streets (not counting any property improvements) themselves should always give you 10% of its purchase price in rent per day.

With that in mind, what streets should you be buying to maximize your income?

Kevin T.
San Diego, CA

AP said...

I read a comment before about a guy who had his login name stolen. The same thing has apparently happened to me. I get an incorrect password message. There's a profile for a guy somewhere in England with my nickname. Not cool. I had a pretty good start on the game. Maybe someone can fix this for me? fleebo@gmail.com

Oddjob said...

i got my rent, yay.

Kevin said...

To all those of you who need a break from playing CITY STREETS, take a few minutes and check out the documentary about MONOPOLY that I'm producing called "Under the Boardwalk." You can view a trailer at MonopolyDocumentary.com or on YouTube at http://www.youtube.com/watch?v=lA7OYnxeNJE&fmt=22

Kevin T.
San Diego, CA

Joe said...

Has anyone been unable to re-log in to your profile...I keep trying and get a message that my password is not valid...so I tell it I forgot, and still no/go after changing the password...This is very frustrating. Any advise will be greatly appreciated. Thanks.

Ryan said...

why is alameda av in burbank ONE BILLION dollars???
little hacking going on atm....

Kevin said...

@Joe: Likely your account has been hijacked, as mine was, by someone who reregistered under your name. There's currently nothing you can do about it other than to start a new account.

Kevin T
San Diego, CA

Frederic said...

In my Spanish language symbols go bug as the color purple.

Pardon my poor English.

Greetings

Roy Fussell said...

@Kevin- I didn't take the street value into consideration, as there is no mention that it effected building rent output, makes since though.
As for purchases on a street of around ~600,000 value, the cost/benefit is a bracketed negative curve: it looks like they blocked them into price groups, and gave a linear relationship, as the groups go, it seems to be negative power based, with a few anomolies. It also means that it takes over a month to payoff for the Monopoly Tower but only 2 weeks for the building priced just under it.

Kevin said...

@Roy Fussell: You are very correct. Assuming they can figure out the username issues, once people start accumulating huge amounts of money (during the beta, I got $7 billion rent on my last turn), it's not feasible to spend hours upon hours building at the $50K level just to maximize your ROI.

Also, as you'll soon learn, you might get a Chance card that will wipe out a good portion of your day's rent.

It is generally very difficult to turn 100% of your rent into profit for the next day, but you can usually keep pretty close to 100% of your total value if you play it right.

Kevin T
San Diego, CA

a said...

i accidentally placed my only street that worth 5mil on a street thats worth 1mil using google chrome, how is that even possible? thought if the building is 1 mil, most you can offer is 1.5 mil. How do i reverse this ofering since that user hasnt accept or reject yet?

Sorry i had to post here since i cant find a proper contact channel.

Kevin said...

You can also join the Official MONOPOLY Community on Facebook (over 240,000 strong!) at facebook.com/Monopoly.

Kevin T
San Diego, CA

lazybo said...

Who do i send pm to in facebook to submit the possible glitch?

natedawg414 said...

So I'm unable to log in, says password is incorrect and when I go to reset it through the security question, I get "Oops, some weird error has occurred" then I go bring up the property card for one of the streets I know I own, to make sure I was typing the user name correctly except that the that shows up is all capital letters when only 2 letters were capital. Clicking on the profile link brings me to someone else's profile and under their streets they don't own any of the ones that link to their profile.

Kevin said...

@lazybo, Send a tweet on Twitter to @MonopolyCitySts. This is the official Twitter feed for the game and they've been doing a good job responding to individual questions.

@NateDawg, sounds like your account has been hijacked as well. Nothing they can do for you right now...

Kevin T.
San Diego, CA

Sanel said...

i don't get it, how can some players have more than 170 million dollar?? are they cheating?

Vincenzo said...

The same username duplication bug hit me!!!

I registered with a nick, VEGA, that the site said was available. I bought some streets in Milan, Italy, then went to the gym.
After a few hours I tried to log-in again and play, but the site said my password was wrong. I tried the "I forgot the password" link, but the site said the answer I gave was wrong (I am sure it was correct!!).
Then I tried searching for the streets I owned, without being logged in, and I still saw the streets I bought as belonging to VEGA (my nick). But, when I click on the nick, in order to have information about the user, I see that the user Vega has 5 streets in Germany...

So, what's going to happen now??

RESET THE GAME!!!

Kekuz Kognition said...

WHAT R U GUYS DOING ABOUT THE CHEATING ASPECT...AS ITS IS EVIDENT FROM THE DAY ONE WITH THE KIND OF MONEY PEOPLE ARE MAKING IN GAME...DEFINITELY CHEATING...!!!

I NEITHER HAVE THE INCLINATION NOR TIME TO PURSUE AND COMPETE WITH THEM IN THIS ASPECT...

SO I BELIEVE U GUYS SHOULD FIND A SOLUTION TO IT...AND THEN RESET THE SERVERS...FOR NOW I THINK I SHALL LEAVE THIS UNFAIR GAME!

Confucion said...

Problems

1) Login issues, LOG ip's for 1 account only.
2) Street issues, some streets are clearly there, but un-purchasable
3) 24 hour cycle is i believe too too long. Maybe decrease time per cycle and decrease amount starting so people can't hoard streets, gets more people in the game.

Fix it all and then reset.

Leo said...

I see my street on "View my streets". So I click it and wanna to build something on and see ... WOO ... It's now FOR SALE and I'm warned I can't afford to but the street.

I don't believe the government could take my street away without even a letter, right?

Everything, in moderation said...

what do you define as cheating, kekuz? Easy to sit there throwing stones, but maybe you should be specific. What in the terms of service or the games rules are people violating? Or, do you just like to read your own typing. Speak up, we're listening, because I have neither the time nor the inclination to listen to this kind of idiotic bs. No offenxe, I'm sure you're a great guy. No, really.

Leo said...

A question, is it possible for one to register several accounts, use the 3m initial capital to buy some streets and then sell them all to one account at very low price?

Will the system smart enough to avoid?

I didn't try. If it works, it will be a very easy cheat.

reserviert said...

@Leo
is there earth on water ;)

if u want 2 and u planing it ...................................................................................................

Everything, in moderation said...

@leo- no. You have to pay the deed price as a minimum and you can only pay 150% of the deed price as a maximum

info said...

How can I log in ?

Daniel said...

How does one trade streets with other players? The rules/faq doesn't make it very clear...

Everything, in moderation said...

@daniel- click on a street owned by someoen else, make them an offer (min is the deed value, max is 150% of deed value) and they'll either negotiate with you or tell you to bug off (by rejecting outright)

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