An update from the development team

The databases that control the map area for East Coast US experienced problems on Saturday, which would’ve caused some players data loss or limited access. Please note this is running normally again.

Occasionally users who are playing fair but fast have seen a slow down message, this is a throttle in place to stop the unfair advantage players with multiple accounts may have. Please note, there has been no rule change regarding the numbers of buildings you can build, we have, however, added a temporary fix while we work out the issue affecting long streets. Users who try and build multiple buildings on long streets may get an error message saying they’ve reached their limit. When this message appears depends on the street and location. However, is not a rule change and should only affect those with very long streets who are building, demolishing and then building again. We're sorry if occasionally good players get caught by this, but we're trying our best to make it as fair as possible and minimize the opportunities for people to take unfair advantage of the game mechanics.

As the result of us continually working in the background to improve the game, you may experience slowness or may not be able to access your account from time to time. We apologize in advance if this catches you off guard. If you experience these problems, please try again soon.